Why i love Korum gear

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Post  tootall on Mon Feb 09, 2009 12:40 pm

I lost the hand tightening wheel on my korum chair at the weekend making it useless... however i thought i would call up korum on the off chance they could sell me another without having to go searching around all the tackle shops. Anyway after a very brief conversation explaining what it was i was looking for the bloke asked for my address and said he would have a replacement in the post today - no charge, plus a voucher for future use for the 'trouble' that i've had with one of their products. Awesome. Cool Very Happy


Last edited by tootall on Mon Feb 09, 2009 12:48 pm; edited 1 time in total
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Post  nickcarpy on Mon Feb 09, 2009 12:47 pm

its nice to hear abt good custumer service,i do like korum tackle my self Very Happy
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Post  Andy Macfarlane on Mon Feb 09, 2009 1:34 pm

That's good. I've just fallen out with Abu as it happens. The tip on my spinning rod broke and after maybe 5-6 E-mails to the address supplied online, I finally got a reply. I was told they had no record of me having sent any previous mail, which is funny because I always sent E-mail copies to myself and I got them all just fine. I was told Abu themselves couldn't help and I'd have to order a new part via a shop as they don't supply direct to the public. No apology, no offer of service, nothing.

.....Regards.....Andy..... geek
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Post  tootall on Mon Feb 09, 2009 1:38 pm

Shame that Andy - maybe that's why i was so pleased...the attitude that was once classed as 'all part of the service' doesn't apply to a lot of companies these days so i was quite shocked to get a result so quickly and with no extra cost etc.
Simple mate - don't buy any of their products ever again.
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Post  Andy Macfarlane on Mon Feb 09, 2009 1:51 pm

Give me time. After I write my reply, explaining just how long I've been using their gear and how much of it I still use, maybe they'll realise it would simpler to just send me the part, which I'm willing to pay for!! It sounded like a very generic reply, if you get me meaning.

.....Regards....Andy..... Mad
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Post  tootall on Mon Feb 09, 2009 1:58 pm

Well good luck with it. you might end up getting the result you wanted. Some years ago a friend of mine once got a (free) replacement spinning rod from shakespeare after he kept pestering them for months on end - i'm sure that eventually they just thought it was easier to sort it out rather than put up with him sending snotty letters every couple of weeks. Wink
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Post  jimmy on Mon Feb 09, 2009 6:57 pm

emailed fox for info on replacing parts for a micron drop off alarm which is not had much use and got no reply , No not the first time i have had crap customer service though, should have learned first time Crying or Very sad really going off using anything with the name fox on it
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